Heating-and-Cooling Systems Maker Latest Fortune 1000 Enterprise to Extend Mobile Service Management to BlackBerry Smartphones with Aeroprise Mobility; Aeroprise Improves Factory Uptime and SLA Compliance

Aeroprise, the world's most-deployedmobility solution for BMC® Remedy®, today announced that LennoxInternational Inc. (NYSE: LII), a global Fortune 1000 manufacturer of HVACequipment, has deployed Aeroprise Mobility for BMC Remedy(TM). BMC RemedyService Desk 7 is an automated incident and problem workflow application.Aeroprise Mobility extends the help desk solution to field-based ITworkers, who access the system and manage trouble tickets on BlackBerry®smartphones from Research In Motion (RIM) (NASDAQ: RIMM) (TSX: RIM) --without returning to the office. Aeroprise Mobility is the onlyout-of-the-box solution that automatically inherits and updates BMC Remedyworkflow on handheld devices.

Lennox International has 15,000 employees worldwide and total companyrevenue for 2007 was $3.7 billion. As its business has grown, so too havethe volume, complexity and geographic dispersion of IT cases. LII sought asolution that would centralize case management and empower field staff torespond to and resolve IT issues faster and more effectively.

LII consolidated North American support for a dozen factories in BMC RemedyService Desk, and selected Aeroprise Mobility to extend the application toBlackBerry smartphones carried by IT field staff. Deployed in less than aweek, Aeroprise Mobility required no additional programming or changes tothe back-end system and instantly configures content for any handhelddevice. Mobile technicians at LII now receive, update, reassign, search andcreate new trouble tickets and asset records on their BlackBerrysmartphones. Service updates remotely filed by support technicians areautomatically mirrored in the back-end system. Users can personalizeAeroprise Mobility through a Web-based console to determine which BMCRemedy features they want to mobilize, including fields, alerts and rules.Aeroprise Mobility also ties into LII Service Level Agreements (SLAs), sotechnicians can manage project workloads against required response times.

"IT case volume and support costs have increased significantly in recentyears," said Carolyn Hollingsworth, IT director at Lennox International."We needed a centralized reporting structure and a mobility solution thatprovided the same service and support capabilities in the field as areavailable in the office. Aeroprise Mobility for BMC Remedy allows us torespond quicker and solve cases faster, thereby improving factory uptimeand customer service.