Study Evaluates Performance, Quality, Warranty and Ownership Cost
Kenworth Truck Company received the highest ranking in customer
satisfaction among Class 8 truck owners in the Over The Road and
Vocational Segments, according to the new J.D. Power and Associates 2008
Heavy Duty Truck Customer Satisfaction Study(SM) released today.
The annual study ranks customer satisfaction by evaluating manufacturer
performance in the areas of vehicle performance, quality, warranty and
cost of ownership. The study is based on interviews with primary
maintainers of 2006 model year Class 8 trucks.
The Over The Road and Vocational Segment honors gave Kenworth a sweep of
the product segment awards presented in the 2008 J.D. and Power
Associates study. Kenworth has now received the Over the Road award for
the past four consecutive years and the Vocational award for two
straight years.
“Kenworth is extremely honored to receive both
2008 Heavy Duty product awards presented by J.D. Power and Associates,”
said Bob Christensen, Kenworth general manager and PACCAR vice
president. “Kenworth employees and dealers
provide The World’s Best products and
recognition like these awards certainly confirms their work is
well-received by customers.”
“Kenworth customers appreciate the practical
application of innovative, technology-driven products that contribute a
positive impact on their operations,” said
Preston Feight, Kenworth chief engineer. “The
Kenworth T660 with industry leading aerodynamics, fuel-efficient T2000,
versatile T800, Kenworth Clean Power® no-idle
system, medium duty diesel-electric hybrid trucks and Kenworth Driver
Information Center are examples of Kenworth products that are helping
customers meet the challenges of today’s
operating environment.”
Kenworth Truck Company is the manufacturer of The World’s
Best™ heavy and medium duty trucks. Kenworth’s
home page is www.kenworth.com.
Kenworth. A PACCAR Company (NASDAQ:PCAR).
Kenworth Truck Company
Jeff Parietti, 425-828-5196
jparietti@paccar.com
