Remote Monitoring and Management Services Feature Extensive Reporting That Helps Partners Engage in Consultative Relationships with Their Customers

New Frontiers Conference – Avnet Technology Solutions, an operating group of Avnet, Inc. (NYSE: AVT), today announced a new family of remote monitoring and management services, enabling its value-added reseller partners to expand their service offerings. As part of Avnet’s OneTech Managed Services, the new services feature three levels of support, including availability monitoring, preventative monitoring and comprehensive remote management. Partners can leverage the offerings to increase their services portfolio, enhance their consultative relationships with customers and create flexible managed services environments located in the customers’ datacenter or co-location facilities.

“Remote monitoring and management offerings are a great way for partners to enter the fast growing managed services market and increase their services revenues,” said Jack Morris, vice president of services, Avnet Technology Solutions, Americas. “We developed our new offerings so partners can quickly add remote monitoring and management capabilities to their services line-up without capital investment or additional resources. Our partners will find that managed services enhance their relationships with customers and provide great opportunities for incremental projects.”

Avnet’s OneTech Remote Monitoring and Management Services provide 24x7 monitoring for five critical components: CPU, memory, disk space, network interfaces and network unavailability, and alerts for problems. The services are designed to be flexible and are available for resellers supporting datacenters located at the customers’ facilities and those that are outsourced. The three levels of services are:

• Availability Monitoring: The service provides partners’ customers an entry point into managed services. Features include alerts sent via email to designated contacts as problems occur, and a web-interface to view status and self-provisioning devices.
• Preventative Monitoring: Designed to proactively monitor hundreds of components and detect problems before they impact performance and availability, the service provides 24x7 alerting and antivirus checks.