Remote Monitoring and Management Services Feature Extensive Reporting
That Helps Partners Engage in Consultative Relationships with Their
Customers
New Frontiers Conference – Avnet
Technology Solutions, an operating group of Avnet,
Inc. (NYSE: AVT), today announced
a new family of remote monitoring and management services, enabling its
value-added reseller partners to expand their service offerings. As part
of Avnet’s OneTech
Managed Services, the new services feature three levels of support,
including availability monitoring, preventative monitoring and
comprehensive remote management. Partners can leverage the offerings to
increase their services portfolio, enhance their consultative
relationships with customers and create flexible managed services
environments located in the customers’
datacenter or co-location facilities.
“Remote monitoring and management offerings
are a great way for partners to enter the fast growing managed services
market and increase their services revenues,”
said Jack Morris, vice president of services, Avnet Technology
Solutions, Americas. “We developed our new
offerings so partners can quickly add remote monitoring and management
capabilities to their services line-up without capital investment or
additional resources. Our partners will find that managed services
enhance their relationships with customers and provide great
opportunities for incremental projects.”
Avnet’s OneTech Remote Monitoring and
Management Services provide 24x7 monitoring for five critical
components: CPU, memory, disk space, network interfaces and network
unavailability, and alerts for problems. The services are designed to be
flexible and are available for resellers supporting datacenters located
at the customers’ facilities and those that
are outsourced. The three levels of services are:
-
Availability Monitoring: The service provides partners’
customers an entry point into managed services. Features include
alerts sent via email to designated contacts as problems occur, and a
web-interface to view status and self-provisioning devices.
-
Preventative Monitoring: Designed to proactively monitor
hundreds of components and detect problems before they impact
performance and availability, the service provides 24x7 alerting and
antivirus checks. Preventative monitoring reporting includes a web
interface to provision and check devices, daily review of critical
logs, and recommendations for improvements.
-
Comprehensive Remote Management: A robust offering that
supports partners’ customers with 24x7
incident response and resolution, and customized administration
management. It also includes weekly status reports on tasks and
improvements, proactive e-checks and administration on items such as
backups and antivirus, and defines change management processes and
documentation.
“Our clients turn to us to give them guidance
on how they can better utilize their IT resources,”
said Bryan Mulvenna, professional services and solutions manager,
Alliance Technology Group. “The reporting
available through Avnet’s OneTech Remote
Monitoring and Management Services provides us with a great window into
our customers’ environments. This allows us
to form deeper relationships with customers, allowing us to help them
plan for the future and make the best use of their resources.”
Announced at Avnet’s annual conference for Sun
Microsystems partners, Avnet’s OneTech
Remote Monitoring and Management Services are available through OneTech
Managed Services offerings. Avnet’s
OneTech Managed Services also include fully managed services, partially
managed services, database administration, application support, remote
monitoring and management services, and messaging services. Additional
information regarding Avnet's OneTech offerings is online at http://www.ats.avnet.com/onetech.
About Avnet Technology Solutions
Avnet Technology Solutions is an operating group of Phoenix-based Avnet,
Inc. As a global technology sales and marketing organization, Avnet
Technology Solutions has sales divisions focused on specific customer
segments and a select line card strategy enabling an exceptional level
of attention to the needs of its customers and suppliers. For fiscal
year 2008, the group served customers in more than 30 countries and
generated US $7.6 billion in annual revenue. The group’s
Web site is www.ats.avnet.com.
Avnet, Inc. (NYSE:AVT), a Fortune 500 company, is one of the largest
distributors of electronic components, computer products and embedded
technology in the world. Avnet accelerates its partners’
success by connecting the world’s leading
technology suppliers with a broad base of more than 100,000 customers
and providing cost-effective, value-added services and solutions. For
the fiscal year ended June 28, 2008, Avnet generated revenue of $17.95
billion. For more information, visit www.avnet.com.
Brodeur, for Avnet
Sonia Bovio, 602-808-1169
sbovio@brodeur.com
