Accenture (NYSE: ACN) has completed the implementation of Accenture
Claim Components Solution at Affirmative Insurance Services, a
distributor and producer of personal non-standard automobile insurance
and a subsidiary of Affirmative Insurance Holdings, Inc.
The new claims system, which replaces Affirmative’s
former claims system, is part of Affirmative’s
broader IT transformation program to upgrade, streamline and enhance its
core processing systems. Accenture Claim Components Solution is a robust
Web-based technology designed to help insurers –
ranging from the world’s largest to smaller,
niche carriers – improve the efficiency of
their claims-handling operations through the automation of routine
tasks. The solution supports Affirmative claims transactions from first
notification of loss through final payment.
“This solution reflects our continuous
commitment to innovate and improve our customer service and
claims-handling performance,” said Wilson
Wheeler, senior vice president and chief claims officer at Affirmative
Insurance. “Given the robust functionality of
Accenture Claim Components Solution, we were able to rapidly configure
and deploy the solution with minimal impact on our business. This
implementation marks a major milestone in our effort to achieve claims
excellence.”
The Affirmative implementation represents the first application of
Accenture Claim Components Solution within the non-standard auto
insurance market, which covers drivers who have difficultly obtaining
insurance from standard insurance companies due to their driving record,
their lack of prior insurance or other factors.
“Claims service expectations are evolving,
and today’s insurance customers are simply
demanding more from their carriers," said Michael Costonis, Accenture's
North America insurance practice managing director and head of global
claims services. “Leading insurers —
from specialized carriers like Affirmative to multi-line global
companies — recognize that the ability to
satisfy those expectations and secure their competitive positioning
depends upon the rapid and cost-effective implementation of a
high-performing claims infrastructure.”
Accenture
Claim Components Solution, used by five of the top 10 U.S insurance
carriers and several of the largest insurers in Europe, helps process
approximately one-third of all property and casualty insurance claims in
the United States.
In addition to the license of the Accenture Claim Components Solution,
which is built with Microsoft .Net 2.0 technology, Accenture is
providing outsourced application maintenance and infrastructure services
to Affirmative under a broad information technology transformation
initiative the insurer began in late 2006.
About Affirmative Insurance Holdings
Affirmative Insurance Holdings, Inc. is a distributor and producer of
personal non-standard automobile insurance policies to individual
consumers in highly targeted geographic markets. Affirmative currently
offers products and services in 13 states, including Louisiana, Texas,
Illinois, California and Florida.
About Accenture
Accenture is a global management consulting, technology services and
outsourcing company. Combining unparalleled experience, comprehensive
capabilities across all industries and business functions, and extensive
research on the world’s most successful
companies, Accenture collaborates with clients to help them become
high-performance businesses and governments. With more than 186,000
people in 49 countries, the company generated net revenues of US$23.39
billion for the fiscal year ended Aug. 31, 2008. Its home page is www.accenture.com.
Accenture
Francois Luu, +33 1 53 23 68 55
francois.luu@accenture.com
or
Anand
Poola, +1 (917) 452 8213
anand.poola@accenture.com
