Organization's 'Service Wins' philosophy recognized by customers
ORLANDO, Fla., Oct. 6 /PRNewswire-FirstCall/ -- For the second consecutive
year, EMBARQ(R) Wholesale has earned three national 'Best-in-Class' awards,
according to ATLANTIC-ACM, a leading telecommunications research consultancy
and benchmarking firm.
(Logo: http://www.newscom.com/cgi-bin/prnh/20060516/EMBARQLOGO)
Presenting the awards at the CompTel PLUS Convention & Expo in Orlando,
ATLANTIC-ACM today recognized EMBARQ(R) Wholesale for excellence based on
customer feedback in three key areas: Customer Service, Sales Representatives
and for the second consecutive year, Provisioning.
'We offer our sincere congratulations to EMBARQ,' said Fedor Smith, vice
president, ATLANTIC-ACM. 'The company again distinguished itself in the
Provisioning category with an especially strong showing. Efficient, timely
provisioning has a major impact on customer satisfaction, as do sales
representatives. Combined, they doubtless helped lead to the customer service
win as well.'
Bill Cheek, president of EMBARQ(R) Wholesale Markets, accepted the awards,
which resulted from ATLANTIC-ACM's Metro Carrier Report Card. The Report Card
evaluates carriers in key performance areas based on more than 2,000 customer
ratings.
'Our customers regularly tell us how pleased they are with Embarq's
performance in these areas, and this special recognition represents what they
tell others about us,' Cheek said. 'I credit the hard work and dedication of
our entire organization to providing best in class service. Our 'Service Wins'
philosophy and our emphasis on practical ingenuity continue to produce strong
results for us.'
Last month, EMBARQ(R) Business earned three Retail Metro Carrier
Excellence Awards from ATLANTIC-ACM for Customer Service, Provisioning, and
Large Business and Enterprise Data Quality and Price.
About ATLANTIC-ACM
Boston-based ATLANTIC-ACM is a leading provider of strategic research and
consulting services, serving the telecommunications and information
industries. In addition to producing the industry's principal benchmarking,
sizing and opportunity studies, the company assists clients in evaluating
telecommunications opportunities for successful investment, market entry, and
long-term planning. For more information, visit ATLANTIC-ACM's website at
http://www.atlantic-acm.com.
About EMBARQ
Embarq Corporation (NYSE: EQ), headquartered in Overland Park, Kansas,
offers a complete suite of communications services. The company has
approximately 18,000 employees and operates in 18 states.
EMBARQ is included in the S&P 500 and is in the Fortune 500(R) list of
America's largest corporations. For consumers, EMBARQ offers an innovative
portfolio of services that includes reliable local and long distance home
phone service, high-speed Internet, wireless, and satellite TV from DISH
Network(R) -- all on one monthly bill.
For businesses, EMBARQ(R) Business has a comprehensive range of flexible
and integrated services designed to help businesses of all sizes be more
productive and communicate with their customers. This service portfolio
includes local voice and data services, long distance, Business Class High
Speed Internet, wireless, satellite TV from DIRECTV(R), enhanced data network
services, voice and data communication equipment and managed network services.
For more information, visit embarq.com.
SOURCE Embarq Corporation
