Accenture (NYSE: ACN) has signed a five-year, multi-million-dollar
application outsourcing contract with Telstra, Australia’s
largest telecommunications provider, to maintain Telstra’s
customer care and billing platform, which Accenture helped design and
deploy.
Under terms of the contract, Accenture will be responsible for the
ongoing management of the platform and ensuring that it operates
effectively through further migrations and software releases.
“Telstra is now offering Australians a
world-class customer care experience as a direct result of the
implementation of our new customer care and billing platform,”
said Tom Lamming, Telstra’s Transformation &
Technology Advisor. “Accenture has worked with
us on the transformation journey since the beginning, so this is a
logical extension of the work they have already performed.”
Accenture led the development and implementation of the customer care
and billing platform as part of Telstra’s
business transformation program. Telstra has migrated more than 5
million consumer customers and 8.5 million services to a new platform,
processing hundreds of thousands of orders and millions of bills, with
no increase in complaint volumes.
“The IT transformation we are undertaking with
Accenture’s significant contribution is all
about enabling Telstra to achieve excellence in customer service - now
and into the future,” said Lamming. “It
is making the business more effective and transforming the customer
experience. The Accenture team has played a major role in helping
Telstra change the game, so we are pleased to engage them to provide
ongoing support for our customer care and billing solution.”
Steve Willis, managing director of Accenture’s
Communications & High Tech practice in Australia, said, “Telstra
has a relentless focus on customer service and required care, and its
new billing platform will provide the company with a competitive
advantage now and in the future. This agreement is the opportunity for
us to continue our work as a key transformation partner with Telstra,
helping introduce new products, training techniques and advanced
technologies.”
About Accenture
Accenture is a global management consulting, technology services and
outsourcing company. Combining unparalleled experience, comprehensive
capabilities across all industries and business functions, and extensive
research on the world’s most successful
companies, Accenture collaborates with clients to help them become
high-performance businesses and governments. With more than 186,000
people in 49 countries, the company generated net revenues of
US$23.39 billion for the fiscal year ended Aug. 31, 2008. Its home page
is www.accenture.com.
About Telstra
Telstra is Australia's leading telecommunications and information
services company, with one of the best known brands in the country. They
offer a full range of services and compete in all telecommunications
markets throughout Australia, providing 9.4 million Australian fixed
line and 9.4 million mobile services, including 4.4 million 3G services.
Telstra is the 11th largest telco in the world
based on market capitalization and for the financial year ended 30 June
2008 outperformed its global peer group in terms of domestic revenue
growth and mobile service revenue growth. Its home page is www.telstra.com.
Accenture
Stephen Ries, +61-2-9005-6276
Stephen.ries@accenture.com
or
Telstra
Peter
Taylor, +61 (0)439-031-996
Peter.Taylor@team.telstra.com
